Refund policy

We hope you love what you order. However, if something’s not quite right, here’s how we handle cancellations, returns, and refunds at Sitafal.

Changed Your Mind?

We do not accept order cancellations once the payment has been processed. Each piece is made or shipped with care, often in collaboration with independent designers — so we encourage you to review your order carefully before checking out.

If you’ve made an error (such as a duplicate order or incorrect size), please write to us immediately at contact@sitafal.design. We’ll do our best to help if the order hasn’t yet been processed.


Return Eligibility

Since many of our items are handcrafted, made-to-order, or one-of-a-kind, we currently do not accept returns or exchanges unless:

  • The item you received is damaged,
  • The item is significantly different from the description or images provided, or
  • You received the wrong item.

To initiate a return request, email us within 48 hours of delivery at contact@sitafal.design with:

  • Your order number
  • Clear photos of the item
  • A description of the issue

We will assess your request and get back to you within 2–4 business days.


Refunds

Approved refunds will be processed back to your original payment method within 7–10 business days after we receive the returned item in its original condition.
Shipping costs are non-refundable unless the return is due to an error on our part.


Exchanges

We do not offer direct exchanges at this time. If your return is accepted and you’d like a replacement, we recommend placing a fresh order after the refund is processed.

Items That Can't Be Returned

Please note, we are unable to accept returns on:

  • Custom or made-to-order items
  • Discounted or sale items
  • Items damaged through misuse or neglect
  • Items returned without prior approval

Still Have Questions?

We’re here to help.
Write to us at contact@sitafal.design, and we’ll do our best to resolve your concern with care and clarity.